Last Updated: October 27, 2026
At Wasila, we aim to provide reliable WhatsApp marketing and SMS marketing services. This Refund Policy explains how refund requests are handled for services purchased from us.
Before purchasing a service, customers should review the agreed scope, campaign requirements, estimated timelines, pricing, and any applicable third-party messaging charges.
Work may begin after payment and confirmation of the order, depending on the agreed arrangement.
A refund request may be considered when:
A duplicate payment has been made.
A payment was processed incorrectly.
Wasila is unable to provide the agreed service and no suitable alternative or resolution is accepted.
A refund is otherwise required under applicable law or the agreed service terms.
Each request will be assessed based on the circumstances, work completed, and applicable legal requirements.
To the extent permitted by law, refunds may not be available for:
Services already completed and delivered.
Campaign work already performed in accordance with the agreed scope.
Third-party messaging, SMS, platform, or processing charges that have already been incurred and cannot be recovered.
Approved campaign expenses or other costs specifically agreed to be non-refundable.
These exclusions do not override any mandatory consumer rights or other rights available under applicable law.
If you wish to cancel an order, contact us as soon as possible. Cancellation options depend on whether work has started, the nature of the service, and any costs already incurred.
We will explain any applicable charges before processing an eligible cancellation.
Please contact us through the details listed on our Contact Us page and include:
Your name and business name, if applicable.
Order or invoice reference.
Date and amount of payment.
A clear explanation of the refund request.
We may request additional information to assess your request.
We will review refund requests and communicate the outcome within a reasonable period. Approved refunds will generally be returned through the original payment method where possible.
The time required for funds to appear may depend on your bank or payment provider.
If you experience a problem with a campaign or service, please contact us so we can review the issue and discuss an appropriate resolution.
We may update this policy from time to time. The latest version will be published on this page.
For refund and cancellation inquiries, contact Wasila through the email address listed on our website.
